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Policies and Procedures (T's and C's)

The company is implementing policies and procedures to provide restrictions, rules and regulations for business conduction, mutual understanding and proper marketing procedures to prevent unnecessary drama, abusive behaviour and illegal acts. This will create a healthy relationship between the member and the business.
*The company reserves the right to revise, amend, add or alter the Company's Policies at any time.

  1. Do not make any claims or promises about the earnings, bonuses or commissions as this is fully dependent on a person's efforts that they put into the business.
  2. Do not claim or make promises to make people rich as this is fully dependent on a person's efforts that they put into the business.
  3. We do understand that people are not the same and the affordability won't be the same. With that said, when you join with Normal Stock and you get a recruit that joins with the Life-Changing Box because they could afford that at the time, the referral and recruitment bonus will be your credit for you to be able to contribute the outstanding amount to upgrade to a Life-Changing Box for you to have Full Membership Benefits instead of losing/forfeiting the referral and recruitment bonus. I mean this is your money, the money you have worked for, for bringing someone in the business.
    1. Example; Sponsor joins with R350 (10 Car Diffusers) because you can't afford the LCB
    2. You get a recruit that joins with LCB Half Stock meaning you get R550 referral & recruitment bonus
    3. Sponsor will be given an opportunity to upgrade, if you want the LCB Quarter Stock, then you will take your credit of R550 minus it from the R1750, you will contribute R1200 to buy the LCB Quarter stock instead of losing your referral and recruitment bonus
    4. Credit only applies to people joining with Normal Stock due to affordability and you are given that current month to upgrade, that current month when your recruitment has bought that actual LCB. If for example the recruit bought the LCB in April, you will be given till the last day of April to upgrade otherwise you will lose the referral & recruitment bonus.
  4. The last day of the business sales month is the last day of the month at 11:59pm and money for any order purchase should have been reflected in the business account before or at 11:59pm, make an immediate payment to avoid any loss. A member would make an order at a right time but make a late payment, late payments won't be acceptable as we are strict when it comes to the closure of the cycle
  5. Personal sales values are not carried out forward to the next month
  6. Team sales targets are not carried forward to the next month unless it is for a rank qualification, for example achieving a Bronze Rank for 2 consecutive months as stated in the Fast Start Bonus Table, once the rank has been achieved, the team target will reset and not carried forward for a new rank meaning a leader should work on achieving a new team target for the next Rank as per the Marketing Plan Table.
  7. You don't lose a rank title
  8. You don't lose the lifetime salary privileges, a leader must maintain the rank requirements as per the marketing plan table to earn the lifetime salary (it can be any rank requirements to earn that specific lifetime salary)
  9. Payments should be made on time to ensure your order counts for the correct month. Full payment should reflect in the business bank account for the order to count for that specific month.
  10. The business offers full support and training to our members so that you can grow your sustainable business on your journey to financial freedom.
  11. Members buy the products at a wholesale price and sell the products to their customers at retail profit. The difference between the price you pay and the price you sell the product is your retail profit. The business offers recommended reselling prices to distributors.
  12. The compensation plan is based on the sales of its products, each business owner is independent, the success or failure fully depends on your personal effort.
  13. Upon completing the business owner registration/joining form, you fully agree to abide by the Policies and Procedures
  14. The business is only for adults who are 18 years or over.
  15. The company reserves the right to terminate a members account for unlawful acts, scamming other members/customers, fraudulent acts or not abiding by this document.
  16. Earnings are paid into the members bank account on the 5th of the month, members who kept their accounts active and have earnings due to them
  17. Member should provide banking details in time, in a case where we have made payments and you have not provided banking details in time, you provide them late or on the 5th or after the 5th of that payment month, your earnings will be paid on the 5th of the following month (next payroll)
  18. The company will not liable to pay any overdues interests for delay in payments
  19. The first distributor is the company's profile (this is for people who do not have sponsors and are eager to join the business, they will be given an opportunity to change sponsors once they find a suitable person for them, this is because we as a business do not do any referrals as this will be unfair to other business owners, it will be as if we have favorites hence they will join under a company default account until they find a sponsor)
  20. As a downline and you want to change a sponsor, an approval letter template will be shared via email for the current sponsor to complete as an approval for the sponsor change, without the approval letter no sponsor change will be done
  21. To receive your order, it takes up-to 7 working days excluding weekends (Saturday & Sunday), maximum can be 10 working days this will be due to the country having country issues for example COVID-19, LOADSHEDDING, COUNTRY SHUTDOWN, COURIER STRIKES or any strikes
  22. Waybill/Tracking number will be shared with the owner of the order to be able to track your order to see where it is (communication regarding your order will be sent through from the beginning of the process till the end of the process)
  23. There will be a communication group for formal announcements from the business, this will be the only platform used to communicate with the community
  24. EFT WILL BE ALLOWED AS DIRECT DEPOSITS (NO BRANCH DEPOSIT ALLOWED)
  25. Send proof of payment to payments@grace-empire.co.za
  26. SMS PROOF IS NOT ALLOWED
  27. SCREENSHOTS ARE NOT ALLOWED AS PROOF
  28. ONLY PDF PROOF OF PAYMENT WILL BE ALLOWED
  29. No stock will be shipped or released without money clearing into our account, once it has cleared and it's visible that's when we will start processing your order.
  30. It is your responsibility to use the correct company banking details that we have provided, we won't be held accountable if your money has been sent to the incorrect bank.
  31. Our company banking details will remain the same and if changed we will use the right platform to announce a platform that is known to all our community.
  32. Please use the correct payment reference that is YOUR ORDER NUMBER TO BE ABLE TO ALLOCATE THE PAYMENT TO YOUR NAME
  33. NO REFUNDS (instead you will have credit on your back-office to use for your next order)
  34. Make sure you capture correct banking details on your back-office, don't wait to have recruits to do this. After creating your profile just add your banking details
  35. Courier fee is your responsibility, you pay for your own courier
  36. A Business Owner will make two different orders meaning it is two different profiles, he or she will tell the office that we must combine the two orders into one and the Business Owner will want to pay one courier fee for the two order numbers. THAT WON'T BE ALLOWED, each order number will have its own courier fee
  37. The company will host trainings, but we also encourage you to create your own trainings to motivate your community
  38. Send a WhatsApp text to our number to be added to our communication group
  39. South African VAT will eventually be added and communication will be sent to all communication platforms
  40. +27 71 335 3126 is our official and original WhatsApp line that will manage communication, communication that is sent outside this number, the company won't be held responsible for that. We advise the community to be vigilant and never fall for any scam
  41. Accounts that are non-active for 6 months, they will be deactivated
  42. Immediately after receiving your order, please open it next to the courier service to check if your parcel is in order. If something is broken, please take a picture and a video to send to our WhatsApp Line. Then lastly don't take the parcel, rather the courier service returns it back to us.
  43. Once you send someone (runner or your courier service) to collect your order on your behalf, we will not be held responsible for what will happen outside the office as your order will be packed correctly by us, making sure broken bottles or non-damaged items are not packed. (Reason for this is that the company can't claim from the runner, or the external courier service to replace what was damaged as the 3rd party was not arranged by the company but arranged by the customer)
  44. We will only be responsible if it's our own courier and company runner (reason for this is that the company can claim from the company runner/courier service if a customer has received broken items to replace what was damaged)
  45. Notify the company via email if you wish to close your account permanently.